PRIVACY POLICY

Effective date: September 13, 2026

thelinebrows ("we", "us", "our") operates a scalp, brow and lash studio at

5172 Kingsway, Burnaby, British Columbia, Canada, including our scalp service

line MORe. by thelinebrows. This policy explains what personal information we

collect, why we collect it, and what we do with it.

1. INFORMATION WE COLLECT

We collect only what we need to answer your enquiry and provide our services:

- Contact details: your name, phone number and email address.

- Enquiry details: the service you are interested in, your preferred timing,

and, if you tell us, who referred you.

- Scalp and skin information you choose to share, including answers to our

online scalp assessment and photographs you send us.

- Appointment and service history, and aftercare notes.

We do not collect payment card numbers on this website. Payments are handled

in person or by our booking provider.

2. HOW WE COLLECT IT

- Forms on this website and at scalp.thelinebrows.com

- Lead forms on Facebook and Instagram, operated by Meta

- Text message, email, phone and direct message

- In person at the studio

3. WHY WE USE IT

- To reply to your enquiry and arrange an appointment

- To provide the service you booked and give you aftercare guidance

- To keep records of services performed, as required for a personal service

establishment

- To send you appointment reminders and follow-ups about your treatment

We do not sell your personal information, and we do not share it for anyone

else's advertising.

4. TEXT MESSAGES

If you contact us or submit an enquiry, we may reply by text message about that

enquiry and your appointment. You can stop these at any time by replying STOP,

or by telling us in person, by phone or by email. We will confirm and stop.

5. SERVICE PROVIDERS

We use a small number of providers to run the business. They may process your

information only to provide their service to us:

- Meta Platforms (Facebook, Instagram) - lead forms and messaging

- Our online booking and scheduling software

- Website and form hosting providers

- Email and text messaging services

Some of these providers may store information outside Canada, including in the

United States. Where that happens, the information may be accessible to courts

and authorities in that country.

6. HOW LONG WE KEEP IT

We keep enquiry information for up to two years if you do not become a client.

Client and treatment records are kept longer, as is normal and appropriate for

a personal service business, and then securely deleted.

7. YOUR RIGHTS

You may ask us to:

- tell you what personal information we hold about you

- correct anything that is wrong

- delete your information, where we are not required to keep it

- stop contacting you

Email thelinebrows@gmail.com and we will respond within 30 days. We handle

personal information in accordance with British Columbia's Personal Information

Protection Act and Canada's Personal Information Protection and Electronic

Documents Act.

8. PHOTOGRAPHS

We may take before and after photographs as part of your treatment record. We

will not post any photograph of you publicly, or use it in advertising, unless

you have given us separate, specific permission. You can withdraw that

permission at any time and we will remove the image from anything we control.

9. CHANGES

If we change this policy we will update the effective date at the top of this

page.

10. CONTACT US

thelinebrows

5172 Kingsway, Burnaby, British Columbia, Canada

Email: thelinebrows@gmail.com

Phone: 778-798-5463